Patient feedback and complaints

We welcome comments about the diagnostic ultrasound service we provide. Anyone who has had an appointment at our clinic can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate an NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Download 'How to complain about or comment on the Health Services.'

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71-73 Wheelwright Lane Coventry CV6 4HN

02476 369 900

Service & Expertise

Expertise in Ultrasound Scans

An ultrasound scan is a simple test that involves taking pictures of the human body using sound waves.

The patient is asked to lie down on a scanning table.

During the examination gel is applied on the area to be examined. The gel allows the ultrasound probe, which produces the sound waves, to glide over the skin. The gel is water soluble and will wipe off with tissue easily. You may prefer to wear loose clothing, which you can easily move and adjust out of the way.

An ultrasound scan does not involve the use of X-rays and is a simple and painless procedure. As you may know ultrasound examinations are performed during pregnancy, which indicates the harmlessness of the procedure. The access to the service is via GP referral. We accept patients of 18 years of age and above.

The report will be posted and for Coventry & Rugby CCG patients sent electionically to your GP usually on the next working day. Please make an appointment to see your doctor to discuss the result. The scan appointment is not a consultation.

The report is sometimes requested by the hospital when a GP makes a referral. If you would prefer that we do not send the report to the hospital database on your doctors’ behalf, please let the ultrasonographer know when you attend your appointment.

A note will be made on your record to prevent this happening. The report will never be released to any third party without your consent.


  • What is an ultrasound scan?
  • How does an ultrasound scan work?
  • What happens when you have a scan?
  • Do ultrasound scans hurt?
  • Are ultrasound scans safe?
  • When will I know the result?
  • What do I need to do before a scan?
  • How long does it take?
  • Is there parking nearby?
  • What happens if I will be late?
  • What happens if I will miss my appointment?
  • How can you help us?