Patient feedback and complaints

We welcome comments about the diagnostic ultrasound service we provide. Anyone who has had an appointment at our clinic can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate an NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Download 'How to complain about or comment on the Health Services.'

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71-73 Wheelwright Lane Coventry CV6 4HN

02476 369 900
Email: DUC.ultrasound@nhs.net
02476 369 900
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Why Choose Us

Why visit Diagnostic Ultrasound Coventry?

At Diagnostic Ultrasound Coventry, we offer the expertise that really counts. We have vast experience in helping people.

At Diagnostic Ultrasound Coventry we provide NHS patients with a high quality diagnostic scanning service with fast and easy access in support of your health.

We are here to help with the diagnosis of a wide variety of different conditions. We use the latest ultrasound technology, which is combined with our own specialist expertise to provide a first-class service.

The service is provided by Holbrooks Health Team and is based on Wheelwright Lane in Coventry, our professional service is prompt, meticulous and is designed with your comfort in mind.

  • Our comfortable and relaxed clinic
  • State-of-the-art technology
  • Highest quality scanning and data recording
  • Externally audited for quality control

We also remember that it is your comfort and peace of mind that is all-important, which is why we make every effort to help you feel relaxed and happy with your scan.

The benefit of state-of-the-art technology

The ultrasound scanner we use looks a little like a computer. There is a monitor, a keyboard and a hard disk unit. We also use a hand-held probe, which is attached to the scanner. This looks a little like a paint roller. The sensor sends out sound waves and picks up the returning echoes.

As the scanner slides over your skin, images of the inside of your body are shown on the monitor.

Our image system is linked with the image data system called PACS at the University Hospital. Data protection applies as outlined by NHS regulations. The benefit for you is seamless medical care. In case you will be referred to a consultant for further treatment your consultant will be able to access the report and images to enhance his / her judgement.

We are also cooperating with CUS, Centre for Ultrasound Studies, assisting in clinical governance and performing on-going clinical auditing for quality control purposes.

The type of scanner we use is the Toshiba Aplio 400. This is state-of-the-art in ultrasound scanners, successfully combining high performance scanning with a wide range of clinical applications, ease of use and intelligent data management. The exceptional processing power of the Toshiba Aplio 400 enables precise imaging of anatomical and physiological detail.